Boho Beautiful Official Support

BEFORE YOU BEGIN

DISCLAIMER

Please consult your doctor before starting any diet or exercise program. By using our videos, you understand and agree that neither Boho Beautiful Ltd. nor any persons associated with it have any liability to you for any injury or loss you may suffer in connection with any content we may post on Boho Beautiful Official, YouTube, or any other of our social media and video distribution platforms.

WHAT IS BOHO BEAUTIFUL OFFICIAL? HOW IS IT DIFFERENT FROM BOHO BEAUTIFUL PREMIUM?

Boho Beautiful Official is our subscription on-demand video platform. There you can stream, cast, and download more than 1,000 hours of content. It includes the entire Boho Beautiful YouTube library, and exclusive yoga, fitness, meditations, and vegan living videos and classes available nowhere else. To learn more about and subscribe to Boho Beautiful Official, visit https://bohobeautiful.tv.


Boho Beautiful Premium is our streaming video platform. There you can access all your purchased Premium Programs, including Boho Beautiful Transform, Retreat, Prenatal, Ascension, and more. To learn more about and purchase our Premium Programs, visit the Boho Beautiful online store at https://shop.bohobeautiful.life


Please note that Boho Beautiful Official does not share content, or user information, with Boho Beautiful Premium.

WHAT IS THE BOHO BEAUTIFUL OFFICIAL COMMUNITY? WHERE CAN I FIND IT?

The Boho Beautiful Official community is a private Facebook group, free for anyone to join. It is a safe place to interact, connect, and share with others. You can find the Boho Beautiful Official Community here.

WHAT ARE THE BOHO BEAUTIFUL OFFICIAL COMMUNIQUE AND CHRONICLE NEWSLETTERS? HOW CAN I SIGN UP?

With a subscription to Boho Beautiful Official, you will receive a monthly Communique newsletter. Each newsletter contains an exclusive discount coupon to the Boho Beautiful online store, and information and updates about Boho Beautiful Official.


The Boho Beautiful Chronicle newsletter contains updates on new classes, videos, and Premium Program releases. You can also take advantage of exclusive coupons and sales, and receive personal or creative notes from Juliana and Mark. You can subscribe to the Boho Beautiful Community newsletter https://bohobeautiful.life.

WHERE CAN I FIND THE BOHO BEAUTIFUL ONLINE STORE?

The Boho Beautiful online store is the single point destination to purchase our Premium Programs and other Boho Beautiful products. You can visit the Boho Beautiful online store at https://shop.bohobeautiful.life.

SHOULD I PRACTICE YOGA IF I AM INJURED, HAVE MEDICAL CONDITIONS, OR AM PREGNANT?

If you have past or present injuries, medical conditions, or are pregnant, please check with your registered physician before beginning any exercise or yoga practice. No matter what your experience is, remember to always listen to your body.

SUBSCRIPTIONS & BILLING

WHAT SUBSCRIPTIONS DO YOU OFFER?

Boho Beautiful Official offers 2 membership plans:


Monthly - $11.99 USD per month (with 7-day free trial)

Annual - $119.99 USD per year (with 7-day free trial)


Both membership plans include a 7-day free trial. After the free trial, your billing period will begin. If you do not cancel your subscription before the end of your 7-day free trial, you will be invoiced.

WHAT IS INCLUDED WITH A SUBSCRIPTION?

A subscription to Boho Beautiful Official includes:


Our entire library of videos

- Monthly discount coupons to the Boho Beautiful online store

- Members-only newsletters, calendars, workout schedules, classes, challenges, and more

- Unlimited access to Boho Beautiful Official via web browser and mobile app

HOW DO I CHANGE MY MEMBERSHIP PLAN?

To change your membership plan, visit https://bohobeautiful.tv via web browser. If you are not logged in, do so. Then, click the 'Dashboard' link in the navigation menu. Then, click the 'Change Plan' link under the 'Active Plan' heading. Your membership plan can be changed by clicking 'Choose Plan' next to the desired membership plan option.

HOW CAN I MAKE SURE MY PAYMENTS ARE GOING TO BOHOBEAUTIFUL.TV?

There are two ways to subscribe to Boho Beautiful Official.


The first and best is directly through bohobeautiful.tv. This means your payments are made directly to us, and help us to continue creating content for this community. The second is through the Boho Beautiful Official app on your mobile device. This means your payments are made to corporations like Apple or Google, who manage and profit from your subscription.


To make sure you're supporting us directly, open the Boho Beautiful Official app on your mobile device. Then, open the menu in the top left of your screen, and tap 'Manage My Subscription'. When asked where you signed up, choose the 'App' option.


If you don't see your Boho Beautiful subscription here, that means you're supporting us directly and no further action is required. If you see your Boho Beautiful subscription, you can cancel it by managing your Apple or Android subscription preferences.


To subscribe again directly through bohobeautiful.tv, visit https://official.bohobeautiful.tv/join via web browser. Then, click the membership plan of your choosing. Then, on the next page, scroll down and click 'Already have an account? Log in', and log in using your existing account's login information. Then, you can proceed with the checkout.


Please note that doing this doesn't affect how and where you use the app, only where your money is going. However you're subscribed, you can continue to enjoy Boho Beautiful Official on all your devices.

HOW DO I CANCEL MY SUBSCRIPTION?

Via Web Browser: To cancel your subscription, visit https://bohobeautiful.tv via web browser. If you are not logged in, do so. Then, click the 'Dashboard' link in the navigation menu. Then, click the 'Change Plan' link under the 'Active Plan' heading. Your subscription can be cancelled by clicking the 'Cancel Membership' link.


Via iOS or Android app: To cancel your subscription, open the Boho Beautiful Official app. If you are not logged in, do so. Then, open the menu in the top left of your screen. Then, click 'Manage My Subscription'. Your subscription can be cancelled by managing your Apple or Android preferences.


Via Third Party Providers: To cancel your subscription through third party providers, click the appropriate link below.


Apple

Google Play

Roku

Fire TV


Please note that when you subscribe directly through a third party (listed above), your subscription and payment information are managed by the applicable party. In such cases, Boho Beautiful is unable to cancel your subscription, issue payment refunds, or manage your account in any way.


If you would like to request a refund, contact the applicable party. Please note that it is at their discretion whether a refund is issued.

HOW DOES BILLING WORK?

You will be invoiced for your subscription at the end of each billing period, and at the cost of your membership plan. Your subscription to Boho Beautiful Official will automatically renew unless it is canceled 24 hours prior to the end of the billing period. Payments are non-refundable.

HOW DO I UPDATE MY BILLING INFORMATION?

To update your billing information, visit https://bohobeautiful.tv via web browser. If you are not logged in, do so. Then, click the 'Dashboard' link in the navigation menu. Your billing information can be edited in the 'Billing' tab of your dashboard.

GENERAL INFORMATION

HOW/WHERE CAN I USE BOHO BEAUTIFUL OFFICIAL?

Boho Beautiful Official is accessible via multiple applications and devices. Please see the complete list below:


Web Browser: Use Boho Beautiful Official on any web browser directly from your computer, laptop, or any device that has a web browser. Visit https://bohobeautiful.tv.


iOS App: Download the Boho Beautiful Official iOS app, compatible with iPhone or iPad devices. Cast to any SmartTV using Airplay or Chromecast. Download iOS App here.


Android App: Download the Boho Beautiful Official Android app, compatible with Android enabled smartphones and tablets. Cast to any SmartTV using Chromecast. Download Android App here.


Android TV: The Boho Beautiful Official Android app is compatible with Android TV.


AppleTV: The Boho Beautiful Official iOS app is compatible with AppleTV.


Roku: Found through Roku search functionality.


Fire TV: Found through Fire TV search functionality.

HOW DO I CHANGE MY PASSWORD?

To change your password, visit https://bohobeautiful.tv via web browser. If you are not logged in, do so. Then, click the 'Dashboard' link in the navigation menu. Your password can be reset in the 'Security' tab in your dashboard.

I FORGOT MY PASSWORD. HOW DO I RESET IT?

To reset your password, visit https://official.bohobeautiful.tv/forgot_password via web browser. Then, in the email field, enter the email address associated with your account. Further instructions to reset your password will be emailed to you.

HOW DO I CHANGE MY ACCOUNT INFORMATION?

To change your account information, visit https://bohobeautiful.tv via web browser. If you are not logged in, do so. Then, click the 'Dashboard' link in the navigation menu. Your account information can be edited in the 'Profile' tab in your dashboard.

WHY IS MY CREDIT CARD BEING DECLINED?

Many credit/debit cards have online purchase restrictions. If your card is being declined, please contact your credit card company to let them know the purchase you would like to make is valid. Alternatively, you could try using a different credit card.

I HAVE A BOHO BEAUTIFUL PREMIUM PROGRAM. CAN I ACCESS IT THROUGH BOHO BEAUTIFUL OFFICIAL?

Boho Beautiful Official does not share content, or user information, with Boho Beautiful Premium. If you have a Boho Beautiful Premium Program, visit https://bohobeautifulpremium.tv.

STREAMING, CASTING & VIDEO PLAYBACK

WHAT IS THE DIFFERENCE BETWEEN THE WEB BROWSER AND MOBILE APP EXPERIENCE?

Boho Beautiful Official is accessible via multiple applications and devices. However you choose to use Boho Beautiful Official, you can log in with the same credentials to stream or cast our entire library of content, and search for or save your favourite videos. However, there are some differences between the web browser and mobile app experience, listed below:


- Video downloads are available only through the mobile app

- Audio downloads are available only through the mobile app

- Custom calendar and class scheduling is available only through the mobile app

- Journal features are available only through the mobile app

HOW DO I DOWNLOAD A VIDEO?

Video downloads are available only through the Boho Beautiful Official mobile app. You can do so by clicking the Download button beneath the video. Unfortunately, video downloads are not available through Boho Beautiful Official via web browser.

HOW DO I USE APPLE TV WITH BOHO BEAUTIFUL OFFICIAL?

To mirror or cast from your iPhone, iPad, or iMac to AppleTV:


1. Make sure your AppleTV is set up and functioning properly.

2. Make sure your Apple device (iPhone, iPad, etc.) is connected to the same WiFi network as your AppleTV.

3. Open the video on your Apple device, and click on the AirPlay icon located on the bottom right of the video player.

4. In the pop-up that appears, select the desired TV and the video will begin playing.


Note: If you do not see the Airplay icon, try restarting your device.

HOW DO I USE CHROMECAST WITH BOHO BEAUTIFUL OFFICIAL?

To cast from your device to Chromecast:


1. Make sure Chromecast is set up on your TV and functioning properly.

2. Make sure your streaming device (laptop, smartphone, etc.) is connected to the same WiFi network as your TV.

3. Open the video on your device, and click on the Chromecast icon at the bottom right of the video player.

4. Select the desired Chromecast device, and the video will begin playing.


Note: If you don't see the Chromecast icon, try quitting the app, and restarting your device.

HOW DO I USE BOHO BEAUTIFUL OFFICIAL ON MY TV WITHOUT USING AN APP?

To enjoy Boho Beautiful Official on your TV without using an app:


- Connect your laptop or desktop computer directly to your TV via HDMI cable. Visit https://bohobeautiful.tv via web browser, then log in to your Boho Beautiful Premium account.

- Visit https://bohobeautiful.tv via your SmartTV’s web browser, then log in to your Boho Beautiful Official account.

HOW DO I USE BOHO BEAUTIFUL OFFICIAL ON MY SMARTPHONE OR TABLET WITHOUT USING AN APP?

To use Boho Beautiful Official on your smartphone or tablet without using an app, visit https://bohobeautiful.tv via web browser. Our website is responsive, and will adapt to screen sizes on any device.

MY VIDEO DOES NOT PLAYBACK SMOOTHLY. HOW DO I FIX THIS?

Video playback depends on several factors. To improve your playback experience:


- Make sure you have a fast, stable internet connection.

- Lower the video quality setting

- If you are using an internet browser, make sure it is the latest version.

- If you are using an internet browser, disable any extensions or plug-ins.

- Restart your modem and/or router and try again.

ADDITIONAL SUPPORT

I SUBSCRIBED THROUGH A THIRD PARTY VIA IN-APP PURCHASE, HOW CAN I GET SUPPORT?

A Boho Beautiful Official subscription is available through several third parties, including Apple, Google Play Store, Roku, and Amazon.


Please note that when you subscribe directly through a third party (listed above), your subscription and payment information are managed by the applicable party. In such cases, Boho Beautiful is unable to cancel your subscription, issue payment refunds, or manage your account in any way.


If you would like to request a refund, contact the applicable party. Please note that it is at their discretion whether a refund is issued.

ADDITIONAL SUPPORT FOR WEB BROWSER USERS

To receive additional support for Boho Beautiful Official on web browsers, email us at contact@bohobeautiful.life.

ADDITIONAL SUPPORT FOR MOBILE APP USERS

To receive additional support for the Boho Beautiful Official mobile app, fill out this form.

STILL HAVE QUESTIONS?

If you still have questions, or cannot find the answer you’re looking for, email us at contact@bohobeautiful.life.