Boho Beautiful Official Support

GENERAL QUESTIONS

Before You Begin

PLEASE READ THE FOLLOWING DISCLAIMER

Please consult your doctor before starting any diet or exercise program. By using our videos, you understand and agree that neither Boho Beautiful Ltd. nor any persons associated with it have any liability to you for any injury or loss you may suffer in connection with any content we may post on Boho Beautiful Official, Youtube, Or any other of our social media and video distribution platforms.

Official Subscription vs Premium Programs (Retreat, Transform, Complete etc)

BOHO BEAUTIFUL OFFICIAL SUBSCRIPTION

Boho Beautiful Official is the exclusive subscription membership streaming platform and app for Boho Beautiful.

Its content consists of the entire Boho Beautiful Youtube library plus and entire library of exclusive content only found here on this subscription platform.


BOHO BEAUTIFUL PREMIUM PROGRAMS

Boho Beautiful’s programs such as Transform, Retreat, Complete, Detoxify, & 10 Days are separate individual programs available from the OFFICIAL BOHO BEAUTIFUL STORE

All of the content in these programs are exclusive to the programs themselves, and are not included in Boho Beautiful Official.


HOWEVER

You can find a section of each premium program inside Boho Beautiful Official as an exclusive preview for members only.

Community

The Boho Beautiful Official Facebook community can be found at:

BOHO BEAUTIFUL OFFICIAL COMMUNITY

It is a private Facebook group that anyone who enjoys Boho Beautiful can join and become a part of.

It is a safe place to interact, connect, and share with others.

Monthly Boho Beautiful Official & Community Newsletters

BOHO BEAUTIFUL OFFICIAL SUBSCIPTION NEWSLETTER

With your subscription to Boho Beautiful Official you will receive a monthly subscription newsletter which will contain a 20% off coupon to the Boho Beautiful store plus information and updates about Boho Beautiful Official.


BOHO BEAUTIFUL COMMUNITY NEWSLETTER

To sign up for the ongoing Boho Beautiful Community newsletter visit:

Boho Beautiful Community Newsletter Signup

You will receive two free Ebooks for signing up: The Boho Beautiful Yoga Handbook & Boho Beautiful High Frequency Juice & Smoothie Guide.

All the information is found through the link.

Boho Beautiful Online Store

THE BOHO BEAUTIFUL STORE

The Boho Beautiful online store is the single point destination to purchase our Premium Programs and other Boho Beautiful products.

THE BOHO BEAUTIFUL ONLINE STORE

SUBSCRIPTIONS & ACCOUNTS

Subscription Info

TYPES OF MEMBERSHIPS

Boho Beautiful Official Membership Plans

Monthly- $11.99 USD (with 7 day free trial)

Annual- $119.99 USD (with 7 day free trial)

Both plans auto-renew unless you cancel your subscription 24 hours before the end of the current period.


7 DAY FREE TRIAL

Both plans start with a seven day free trial.

No money is charged until the end of the seven days, and it’s simple to unsubscribe beforehand.

If you do not unsubscribe before the end of your 7 day free trial, you will be automatically charged for the subscription plan you signed up to.

WHAT YOU GET ACCESS TO

BOHO BEAUTIFUL SUBSCRIPTION ACCESS

Through both Boho Beautiful Membership plans you receive:

- Unlimited access to the entire library of videos on the platform.

- Use of membership features across all platform via Web Browser, iOS & Android customized mobile apps, & Roku/Apple/Android/Fire TV

- A Monthly ongoing 20% Boho Beautiful Store discount coupon.

- Member only newsletters, videos, calendars, workout schedules, challenges, and more!

WHERE TO ACCESS BOHO BEAUTIFUL OFFICIAL

Web Browser: You can stream via any web browser directly on your computer, laptop, or any device that hosts a web browser for the internet via www.bohobeautiful.tv

IOS App: Compatible with iPhone or iPad devices, and able to cast from app to any Smart TV using Airplay or Chromecast.

Download iOS App Here


Android App: Compatible with Android enabled phones and tablets, and able to cast from app to any Smart TV using Chromecast.

Download Android App Here


Android TV: Compatible with Android TV and found in your TV App store

Apple TV: Found through AppleTV search functionality

Roku: Found through Roku search functionality

Fire TV: Found through FireTv search functionality

BILLING AND CANCELLATIONS

RENEWAL & CANCELLATION

Your account with be charged the rate of renewal of the plan you are subscribed to at the end of each period. Payments are nonrefundable.

You can manage and cancel your subscription at anytime by going to your account options or dashboard in the system that you originally signed up through.


To Cancel Through www.bohobeautiful.tv

1. Log in

2. Click on “Dashboard” in the navigation menu

3. Click on “Billing”

4. Select “Change Plan”

5. Click “Cancel Membership”


To Cancel Through iOS or Android customized app

1. Open the left side menu by clicking the menu icon in the top left of the screen

2. Click “Manage My Subscription”

3. It will take you to your Apple or Android preferences


To Cancel Through All Other TV Platforms click for directions from the providers:

Apple

Google Play

Roku

Fire TV


PLEASE NOTE

When you subscribe directly through third parties (everywhere but www.bohobeautiful.tv), your subscription and payment information is with these third-parties, we are not able to cancel it for you or issue any refunds.

You can contact the App Store, Play Store, Roku, or FireTV for a refund if needed. It is at their discretion if a refund is issued.

TO CHANGE YOUR EMAIL & ACCOUNT INFO

You can change your email & account info at www.bohobeautiful.tv by logging in, and clicking the “Dashboard" link in the navigation menu.

All of this can be accomplished in the Profile tab of your dashboard.

PASSWORD RESET

You can change your password at www.bohobeautiful.tv by logging in, and clicking the "Dashboard” link in the navigation menu.

This can be accomplished in the Password tab

FORGOTTEN PASSWORD

Go to the Login Page

Click “Forgot Password” and enter the email address associated with your account.

The password reset instructions will then arrive in your inbox shortly.

WEB BROWSER EXPERIENCE

WEB BROSWER & MOBILE APP DIFFERENCE

SIMILARITIES

Both share the same login information and have full access to the entire catalog of content.

Basic video functionalities are the same: favorites, filtering, search capabilities, etc.

Both can airplay and chromecast to your tv.


DIFFERENCES

Downloading is available only through the mobile app experience.

Custom calendar and class scheduling is through the mobile app.

There is audio downloading capability in the mobile app.

Journal features are only available in the mobile app.


SUPPORT DIFFERENCES

Support for the browser experience is through contact@bohobeautiful.life


Support for the custom mobile app can be found directly inside the mobile app itself or through THIS CUSTOM FORM

HOW TO

HOW TO SORT, SEARCH, & FIND VIDEOS

You can find the 'filter' option in the top left side of the Video Catalog page. Once you click on that, you will see a variety of filters for you to choose from to find the video you want.

To search the search bar is in the top right side, on the other side of the filter button.

You can also scroll through the front page of the platform to find a great selection of many different categories and playlists as well.


HOW TO CREATE A CUSTOMIZED FAVORITES LIST

Under the player of each video is a button marked "Add To Favorites".

Once you have selected your first favorite video, a video category will appear on the top of the front of the video catalog page.

You can select as many favourites as you would like, and they all will populate your favorite category list.


HOW TO TURN OFF AUTO-PLAY

Members can turn off autoplay on individual videos by using the autoplay toggle under the video player on the membership website.

When you turn off autoplay, it will remain off until your browser cache has been cleared.


AIRPLAY

AIRPLAY TO APPLE TV FROM IPHONE, IPAD, OR IMAC

Make sure your Apple TV is set-up.

Make sure your Apple device is logged on to the same WiFi network as your Apple TV.

Open the video on your Apple device and click on the AirPlay icon located on the bottom right of the video player.

In the pop-up that appears, select the desired TV and the video will begin playing.

Note- If you do not see the Airplay icon try restarting your device.

CHROMECAST

TO WATCH VIDEOS VIA CHROMECAST

Make sure Chrome-Cast is set up on your tv.

Make sure your laptop or device is logged onto the same wi-fi network as your tv.

Open the video on your device and click on the Chromecast icon at the bottom at the bottom right of the video player, and select the desired tv to cast to.

Note- If you dont see the Chromecase icon, try quitting the app and restarting your device.

DOWNLOADING VIDEOS

Unfortunately you are unable to download the videos directly to your computer through the browser experience.

However, you can download any of the videos to the Boho Beautiful Official custom app to mobile or tablet via both iOS and Android to play offline for as long as you have a subscription to the membership.

SLOW LOADING TIME & BUFFERING

If you are suffering from slow load times & constant video buffering its likely an internet speed issue.

Try adjusting the video quality to a lower setting.


On the player locate the “Gear” icon and click on “Quality”.

Set the quality to Auto or select a specific setting.

BOHO BEAUTIFUL WEB BROWSER EXPERIENCE SUPPORT

contact@bohobeautiful.life

MOBILE IOS & ANDROID EXPERIENCE

CUSTOM MOBILE APP & WEB BROWSER DIFFERENCES

SIMILARITIES

Both share the same login information and have full access to the entire catalog of content.

Basic video functionalities are the same: favorites, filtering, search capabilities, etc.

Both can airplay and chromecast to your tv.


DIFFERENCES

Downloading is available only through the mobile app experience.

Custom calendar and class scheduling is through the mobile app.

There is audio downloading capability in the mobile app.

Journal features are only available in the mobile app.


SUPPORT DIFFERENCES

Support for the browser experience is through contact@bohobeautiful.life


Support for the custom mobile app can be found directly inside the mobile app itself or through THIS CUSTOM FORM

TROUBLE LOGGING INTO THE APP

If you were able to log into the Boho Beautiful Official website and play a video, but cannot log into the app, give the following trouble shooting steps a try:

1. Uninstall the app

2. Restart your device

3. Reinstall the app, and try to log in again with your email address and the password you used membership website.

If you still cannot log into the app and are on a mobile app, please contact App Support directly through your Boho Beautiful Official iOS or Android app.

HOW DO I CONTACT MOBILE APP SUPPORT

We offer App Support that can be accessed directly through the app.

Simply tap on the hamburger menu tab on the top left corner of the app, then tap 'Support' in the 'Info' section and you will be directly taken to our App Support team to help you out.  

Our App Support can help you with any app-related questions or issues and in-app subscription questions. 


**PLEASE NOTE:

All subscription plan changes or cancellations for in-app subscriptions can only be managed in your account where you subscribed to the in-app subscription: Apple, Google Play Store, Roku, or Amazon. 

When you subscribe directly through the custom mobile app or any of the tv apps, your subscription and payment information is with one of these third-parties, we are not able to cancel it for you or issue any refunds. You can contact the App Store, Play Store, Roku, or FireTV for a refund if needed. It is at their discretion if a refund is issued. 

We recommend that you make any changes to your subscription plan at least 24 hours before it is set to renew. You find information on managing your subscription within the app too.